Seven days to change your mind.

The short version

If conditiond isn't right for you, email us within 7 days of your first subscription payment and we'll refund it in full. You don't need to give a reason.

The 7-day guarantee

The guarantee applies to the first payment on a subscription — monthly or annual. Email hello@conditiond.app within 7 days of that payment and we'll refund it and close the subscription.

Every paid tier has a free Community tier beneath it, so you can run a squad, test athletes and see the programs before you pay anything. The 7 days is for the parts you can only judge once you're on a paid plan.

Renewals

Renewal payments are not refundable. You can cancel at any time, and cancelling stops the next renewal.

We'd rather you didn't pay for something you've stopped using, so if a renewal has caught you by surprise, email us. We're a small team and we'd rather sort it out than argue about it.

Cancelling

You keep access until the end of the period you've already paid for. A cancelled monthly plan runs to the end of that month; a cancelled annual plan runs to the end of the paid year, and we don't refund the unused months.

That's deliberate rather than mean: annual is priced at ten months for twelve, and the discount is for the commitment. If you'd rather keep the flexibility, take the monthly plan.

When a subscription ends, your organisation moves to the free Community tier. Nothing is deleted — but Community has lower athlete and team limits, so anything above them becomes read-only until you're back under the limit or back on a paid plan.

Who processes the refund

Our payments are handled by Paddle.com Market Ltd, which acts as the merchant of record for every conditiond subscription. Paddle takes the payment, handles tax, and issues the refund back to your original payment method.

Email us and we'll arrange it. You can also contact Paddle directly at paddle.net, where their buyer terms also apply to your purchase. Refunds normally reach your account within 5–10 business days once processed, depending on your bank.

Your rights under Australian law

Nothing on this page limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. If there is a major failure, you are entitled to a refund and to compensation for any other reasonably foreseeable loss; if the failure is not major, you are entitled to have the problem fixed within a reasonable time.

Those rights sit alongside the 7-day guarantee above, not underneath it. Where the two differ, whichever gives you more applies.

Changes to this policy

If we make material changes, we'll update this page and revise the effective date. The policy that applies to your purchase is the one published when you paid. For anything at all, email hello@conditiond.app.